Work At Home-Call Center and Customer Service Jobs

Companies all across the world depend on their customer service departments to ensure all clients are taken care of quickly and efficiently. Alot of these companies outsource this task to call centers whose main purpose is to handle calls both incoming and outgoing (cold calling).

Some of these call centers hire people to work from their homes rather than having them sitting in cubicles all day. It saves money for them, and provides a much needed opportunity for people who are unable to go out to work for whatever reasons.

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Requirements For Call Center Agents

There are some "must haves" and "should haves" when seeking a work at home job like this. Here are some things you should consider before applying.

DSL/Cable- Almost all companies demand that you have a fast internet connection.
USB HEADSET- In most cases you will be required to have a headset to keep your hands free for typing information.
Quiet Workspace- Although some employers are quite flexible, some will demand that you have a quiet place to work.
Phone Line-Check the requirements of the company you are applying to see if you need a separate phone line just for working.

Types Of Calling

Call center agents are hired to do many different types of telephone work. Some of these include

survey interview
account management
sales
cold calling/lead generation
fund raising campaigns
reservations
dispatcher

Skills You Should Have

PLEASANT PHONE VOICE- Whether you are trying to sell something or trying to resolve a customers issues, you have to make the person on the other end of the phone feel comfortable.
ETTIQUETTE-You will be dealing with all kinds of customers who may be happy, sad, or furious. You should feel comfortable in handling any and all situations that arise.
TYPING/LISTENING SKILLS- You should be able to type and carry on a conversation at the same time.
EXPERIENCE- Not always necessary, but certainly helps when you are competing against alot of home workers looking to get the same job you are.

Companies Know To Hire Home Workers

Here is a list of companies known to hire people who work from their homes. However just because it is listed here, does not in any way guarantee that they are hiring at the moment. Always respect the requests and requirements of each company you apply too. I will add more as i find them, so be sure to check back!

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weseppers 8 months ago

I love that headset, Thanks for sharing.

Vicki 11 months ago

Great info! I work at an answering service and working at home is so convenient.

Call Center Benchmarking 18 months ago

Working from home is fantastic. I have been working from home for a while now and it feels very liberating. There are only a limited number of jobs available if you work from, but if you decided to start your own home business then the options are nearly endless.

sagewilliams 21 months ago

I am an experinced Hospital Communications Operator and

have extensive knowledege handling files. Is there a job outhere for me. I am disabled and is bored and miss my income. 33 years experience in the hospital field as a clerical szsupport wotker.

kumar 2 years ago

Hi you have done a great job but I am able to sign up any company of my residence (region) do you have any company offers job for south Asians.

thanks

stanleyfer 2 years ago

Would be interesting to know how anyone can be part of call center from home.

http://howcallcenterworks.blogspot.com/

Clickbank Profit System 2 years ago

Didn't know that such a job existed. Great article!!!

WorkAtHomeGal 2 years ago

This is an excellent article. I enjoyed that you have added a big list as well of call center/customer service type jobs! Thank you so much :)

Work at Home With Jobslover 2 years ago

Hi you have created best information hub page its a good resource to start online work at home data entry

MakingAMillionDollars.com 2 years ago

This is a really useful article. My son has been looking for a job for some time now and hasn't found anything. I have been trying to talk him into working from home and running his own business. If you are interested in learning about work from home opportunities and good financial tips click on my username MakingAMillionDollars.com

brohhma 2 years ago

can you leave some comments on my hubs, boss?

Work From Home 2 years ago

Great Hub... Good Read. thanks for posting it...

Covert Hypnosis 1 2 years ago

Great info - I think southwest is doing their customer service that way, right?

Antoine 2 years ago

This is very good information on this Hub. The media say that Home Sourcing is on the rise. Traditionaly, most home jobs where in customer service over the phone but we see a greater choice of different jobs now. I started a site on the subject at http://www.home-sourcing.net/

Thanks

jenny 2 years ago

hi nice info

rajkishor09 2 years ago

nice work to help others.

Clara Ghomes 2 years ago

Fantastic hub! I have some benefits from your brilliant articles and presentations. You did excellent job.

Umardaud 3 years ago

Great information,fantastic

Cheers to you

Yippity 3 years ago

I am happy to say that I work from home as well. What a wonderful opportunity for a small town gal, or guy, to make great money, have great benefits, work for an AWESOME company and, look out the office window and enjoy her Blue Spruce Trees.

I am so grateful for my Job Opportunity!

Have a Dynamic Day!

Yippity

SKlocinski 3 years ago

I actually work from home as a telephone support technician for a software company. They are located in Pennsylvania and I live in Ohio. I absolutely love working from home. Just remember that you should never have to pay for a job

Anamika S Level 4 Commenter 3 years ago

Nice Information you have put here. A Thumbsup to you.

JKSophie 3 years ago

Thanks for this hub. Great info. :)

jdnyc 3 years ago

This is a great list! You always hear about these type of jobs, but never get specifics on the companies that are using home-based employees. Thanks!

esocial 3 years ago

Sounds ok, except beware: if you calll people at home who are on the Do Not Call list, you could be fined $10,000. It's happened here in my town, more than once. THis is nothing to sneeze at! B2B os OK, but for calling homes, beware and make sure to follow you local laws regarding Do Not Call numbers.

Chaplain Paul 3 years ago

Domain hosting company's hire custormer service reps. One of my relatives suffered a spinal cord injury that supposedly limits his employment options. Up all night anyway because of pain, he now fills the night time hours with a very good job.

Trisha Davis 3 years ago

I believe SCI Live is out of business. I've had emails to return and the contact number is not in service.

jchiello 3 years ago

Night Writer... Great article! As you may be aware, retirement today doesn't mean what it did even 10 years ago. Lots of "retired" folks are needing to get back into the work force. Customer Service on a work-from-home basis can possibly be a good work choice for many of these people. Thanks again!

nelky629 3 years ago

Thank you, I appreciate your help.

Zsuzsy Bee Level 3 Commenter 3 years ago

Great information here. regards Zsuzsy